Thank you for choosing Tip Top Dorm Shop! We aim to provide you with a seamless shopping experience, including transparent and reliable shipping practices. Please review the following information regarding our shipping policy:

1. Processing Time:

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Methods:

• We offer free standard shipping for all orders over $50. Standard shipping within Canada, USA, UK, Australia and New Zealand is available at a flat rate of $4 CAD. Shipping methods may vary depending on the supplier and product location.
• Expedited shipping options may be available for select items in select countries at an additional cost. You can view available shipping methods and estimated delivery times during checkout.

3. Shipping Costs:

• All orders over $50 CAD are eligible for free shipping.
• Standard shipping within Canada, USA, UK, Australia and New Zealand is available at a flat rate of $5 CAD.
• We also offer a flat rate for expedited shipping within North America: $10 CAD within Canada and $12 USD to the United States.
• Please note that import taxes, including customs duties or other applicable fees, are not included in the checkout price for international orders. Any applicable import charges are the responsibility of the customer and will be collected by your local customs office upon delivery. We recommend checking with your customs office for more information on potential fees before placing your order.

4. Estimated Delivery Time:

• Delivery times vary depending on the shipping method selected, the supplier's location, and your shipping address. While we strive to provide accurate estimates, actual delivery times may be affected by factors beyond our control, such as weather conditions or customs delays.
• You can track the status of your order and view estimated delivery times through the tracking information provided after your order has been shipped.

5. Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This information allows you to track the progress of your delivery and monitor its estimated arrival date.

6. Shipping Restrictions:

Some products may be subject to shipping restrictions or regulations that prevent us from delivering them to certain locations. If your order is affected by such restrictions, we will notify you promptly and provide assistance in finding a suitable solution.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Changes or Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and changes may not always be possible.

9. Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier and the supplier to resolve the issue and ensure that you receive a satisfactory resolution.

10. Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us at info@tiptopdormshop.com. We're happy to help!